Privacy Policy

Last updated: 15 September 2026

This Privacy Policy explains how Empactful Experiences (OPC) Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 143/144 Raindrops Keep Falling On My Head, Haralur Main Road, Bangalore, Karnataka 560103, India, and operating under the brand name Jigsaw Thinking, collects, uses, stores, shares and protects your personal information when you use the website coaches.jigsawthinking.com or purchase our services.

In this Policy, “Company”, “we”, “us” and “our” refer to Empactful Experiences (OPC) Private Limited. “You” and “your” refer to any person who visits this website, submits information to us, or purchases our services.

We handle personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules framed under it, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By using this website or submitting information to us, you consent to the practices described in this Policy.

1. Information We Collect

Information you give us directly

Name, email address, telephone number and city
Company name, role, industry, team size, revenue stage and other business context you share during a consultation or intake process
Billing name, billing address, PIN code and GSTIN where applicable
Content of your correspondence with us, including emails, Slack messages and form submissions
Information you share with your coach during the course of an engagement
Audio and video recordings of coaching sessions, and written transcripts generated from them

Information collected automatically

IP address, browser type, device type and operating system
Pages visited, time spent on pages, referring URL and navigation behaviour
Cookie and similar identifiers, as described in Section 7

Information from third parties

Transaction status, payment reference numbers and settlement information received from our payment gateway
Scheduling information from the calendar and booking tools we use
Message content and activity from the Slack workspace used to support your engagement
Information you make publicly available, such as a public professional profile, where you have directed us to it

2. Payment Information

We do not collect, store, process or have any access to your card number, card expiry date, CVV, UPI PIN, net banking credentials or any other payment credential.

All payments made through this website are processed by CCAvenue, an RBI authorised payment aggregator operating on PCI-DSS compliant infrastructure. Your payment credentials are entered directly on the payment gateway’s secure environment and are handled entirely by the gateway and the relevant banks and card networks.

What we receive back from the gateway is limited to transaction status, order reference, tracking reference, transaction amount, payment mode, and the billing details you entered. We retain this information for accounting, taxation, audit and dispute resolution purposes.

Payments made by bank transfer are processed through our bank, and we receive only the remittance details necessary to reconcile the payment against your invoice.

3. Session Recordings and Transcripts

Coaching sessions may be recorded and transcribed for quality assurance, session notes and continuity of the engagement. This is explained to you at the outset of the engagement and is set out in your Client Coaching Agreement.

Access to recordings and transcripts is restricted to:

You
Your assigned coach
Jigsaw Thinking team members directly responsible for your engagement

Recordings and transcripts are not shared with any third party without your explicit written consent, other than as described in Section 5 in respect of marketing content, which is subject to its own consent and approval process.

Recordings and transcripts are the intellectual property of Jigsaw Thinking and are retained for the duration of the engagement and thereafter, as described in Section 8.

4. How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiry and schedule a consultation
To assess your requirements and match you to a suitable coach
To create and administer your engagement, including scheduling sessions and delivering materials
To process payments, issue tax invoices, and maintain statutory books of account
To provide client support and respond to your questions and complaints
To send you service communications relating to your engagement, such as session confirmations, reminders, and changes to schedule
To send you marketing communications about our programmes, events and content, where you have consented to receive them
To create marketing content, subject to the consent and approval process set out in our Terms and Conditions, under which your identity is never disclosed without your explicit written consent, outcomes are expressed only in percentage or relative terms, and you are given at least 5 business days to review any identifiable content before publication
To administer our referral programme, where you refer another founder to us
To improve our website, our programmes and our service delivery
To detect, investigate and prevent fraud, misuse and security incidents
To comply with our legal, regulatory, taxation and accounting obligations, and to respond to lawful requests from authorities

We do not use your information for automated decision making that produces a legal or similarly significant effect on you.

5. Legal Basis

We process your personal data on the basis of the consent you provide when you submit information to us, and where processing is necessary for the performance of our contract with you or for compliance with a legal obligation.

You may withdraw your consent at any time as described in Section 8. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal, and may mean we are unable to continue providing services to you.

6. Sharing and Disclosure

We do not sell, rent or trade your personal information.

We share your information only in the following circumstances:

With your assigned coach, to the extent necessary to deliver your engagement. Coaches engaged by us are bound by confidentiality obligations.
With service providers who process data on our behalf, including our payment gateway, email service provider, Slack, scheduling platform, transcription provider, cloud hosting provider, customer relationship management system and accounting software. These providers are permitted to use your data only for the purposes we specify.
With our professional advisers, including auditors, accountants and legal counsel, where necessary.
With regulatory, statutory or law enforcement authorities, where disclosure is required by law, by a court order, or by a competent authority.
In connection with a business transfer, such as a merger, acquisition or restructuring, in which case your information may be transferred to the successor entity subject to the protections of this Policy.

Some of our service providers may store or process data on servers located outside India. Where this occurs, we take reasonable steps to ensure that the provider applies protections consistent with this Policy and with applicable Indian law.

7. Cookies and Tracking

This website uses cookies and similar technologies. Cookies are small text files stored on your device that help a website function and help us understand how the site is used.

We use:

Essential cookies, which are required for the website to operate and cannot be disabled
Analytics cookies, which help us understand how visitors use the site so we can improve it
Marketing cookies, which allow us and our advertising partners to measure campaign performance and show relevant content

You can control cookies through your browser settings. Disabling cookies may affect the functioning of parts of this website.

8. Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this Policy.

Enquiry and consultation records are retained for up to 24 months from the date of last contact, unless you become a client.
Client engagement records are retained for the duration of the engagement and for a period thereafter as required for support, dispute resolution and audit.
Session recordings and transcripts are the intellectual property of Jigsaw Thinking and are retained beyond the end of the engagement. You may request deletion of your recordings and transcripts by writing to us, and we will action the request unless retention is required for an unresolved dispute or by law.
Financial records, invoices and transaction records are retained for a minimum of 8 years, as required under the Companies Act, 2013 and applicable taxation law.

Once the retention period expires and no legal obligation requires further retention, we delete or anonymise the information.

9. Your Rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you and obtain a summary of how it is processed
Correct inaccurate or incomplete personal data
Erase personal data where it is no longer required and no legal obligation requires us to retain it
Withdraw consent to processing at any time
Opt out of marketing communications at any time, by using the unsubscribe link in any marketing email or by writing to us
Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity
Raise a grievance with our Grievance Officer, whose details are in Section 13

To exercise any of these rights, write to us at [email protected]. We will verify your identity before acting on the request, and will respond within the timeframes prescribed by applicable law.

10. Data Security

We apply reasonable technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure and destruction. These include encrypted transmission over HTTPS, access controls limiting data access to personnel who require it, and the use of reputable service providers with their own security certifications.

No method of transmission or storage is completely secure. While we take our obligations seriously, we cannot guarantee absolute security, and you share information with us at your own risk. If we become aware of a personal data breach affecting you, we will notify you and the relevant authority in accordance with applicable law.

11. Children

Our services are intended for adults. We do not knowingly collect personal data from any person under the age of 18. If you believe we hold data relating to a person under 18, please write to us and we will delete it.

12. Third Party Websites

This website may link to third party websites and services. This Policy does not apply to those sites. We encourage you to read the privacy policy of any third party site you visit.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules framed under it, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:

Raashid Navlakhi Empactful Experiences (OPC) Private Limited 143/144 Raindrops Keep Falling On My Head, Haralur Main Road, Bangalore, Karnataka 560103, India Email: [email protected] Telephone: +91 90362 19292

Complaints are acknowledged within 48 hours of receipt and resolved within 15 working days.

14. Changes to This Policy

We may update this Policy from time to time. The revised version takes effect from the date it is published on this page, and the “Last updated” date above will be amended accordingly. Where changes are material, we will notify you by email or through a notice on this website.

15. Contact Us

Empactful Experiences (OPC) Private Limited (operating as Jigsaw Thinking) Registered Office: 143/144 Raindrops Keep Falling On My Head, Haralur Main Road, Bangalore, Karnataka 560103, India Email: [email protected] Telephone: +91 90362 19292